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Cancellation Policy

Should you need to cancel or reschedule, we kindly ask that you contact us no later than 48 hours prior to your appointment as failure to do so will result in in the loss of treatment from your Treatment Course or a deposit being redeemed.


This allows us to manage our diaries and offer the appointment time to another patient.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

 

COVID-19 update

We will continue to operate our 48-hour cancellation policy; however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on

 

Covid Precautions within clinic – Information for visiting clinics:

To ensure your safety and safety of our staff we will be asking clients to help follow below:

  • Please attend appointment unaccompanied.

  • Please download the NHS Track and Trace app prior to your appointment.

  • Upon arrival, clients will be asked to wear a face covering or mask unless except.

  • Maintain 2 metre distance from other people within the clinic where possible.

  • Clients to pay preferably by card or contactless.

  • Attend appointment no earlier than 5 minutes prior to your treatment start time to avoid unnecessary queues outside the clinic.  In some instances clients may be asked to wait in their car until practitioner is ready to see them.

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